Complaints & Enquiries
We are sorry that you are experiencing an issue with our bank. We value all of our customers and take complaints and enquiries very seriously.
If you have a complaint or enquiry, please contact us using one of the methods below:
Phone:
Please call our customer service line at +234 (0) 815 060 8627. Our team is available Mon – Fri: 8:00 am to 4:00 pm.
Email:
You can email us at info@thrivebank.ng. Please include your account information and a detailed description of your complaint or enquiry.
Online Form:
You can also submit a complaint or enquiry through our online form, which can be found on our contact page.
Mail:
If you prefer to send a letter, you can mail your complaint or enquiry to
57, Isheri-Ogunnusi Road,
Oja Bus Stop, Aguda,
Ogba, Lagos - Nigeria.
We will do our best to resolve your issue as quickly as possible.
Call our help centre
Talk to us today and challenge us to help your business to thrive.
Banking on the go just got easier with our Mobile Apps