Thrive Microfinance Bank (Thrive MFB) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our services, including the Thrive MFB mobile application.

Collection of Information

We collect information from you when you apply for our services, open an account, use our mobile application, or otherwise interact with us. The information we collect may include:

• Name and other identification information

• Address and contact information

• Phone number and email address

• Date of birth

• Identification information required for Know Your Customer (KYC) verification

• Financial and account information

• Device and technical information

• Information about your use of our mobile application

• Location information, where you grant the application permission to access your device location

Location Information

The Thrive MFB mobile application may access your device's location information when you grant the application permission to do so.

We may collect or access location information to:

• Support identity and address verification where required

• Help verify information provided during account registration or service requests

• Support security, fraud prevention, and transaction monitoring

• Improve the security and functionality of our services

• Comply with applicable legal and regulatory requirements

Location access is subject to the permissions and controls provided by your device. You may manage or withdraw location permission through your device settings. Some services or features may not function properly if the required location permission is disabled.

We do not use location information for purposes unrelated to the services described in this Privacy Policy without appropriate notice or consent where required by applicable law.

Use of Information

We may use the information we collect to:

• Provide you with the products and services you request

• Open and maintain your account

• Verify your identity and prevent fraud

• Process and monitor transactions

• Respond to your inquiries and requests

• Customize and improve our services and communications with you

• Maintain the security of our systems and services

• Comply with legal and regulatory requirements

Disclosure of Information

We may share your personal information with:

• Our affiliates, service providers, technology providers, and business partners who assist us in providing our services

• Third-party service providers that support identity verification, payment processing, fraud prevention, communications, and other banking services

• Government agencies, regulators, law enforcement authorities, or other parties where required or permitted by law

• Third parties for marketing purposes where you have provided the required consent

We may also disclose your personal information in connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business, subject to applicable laws.

Security of Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

We use appropriate security measures, including encryption where applicable, to protect information transmitted through our services.

Your Choices

You may choose not to provide certain information or permissions. However, this may limit your ability to access or use certain features of our services.

You may manage application permissions, including location access, through your device settings.

You may also opt out of receiving marketing communications from us at any time, subject to applicable legal and regulatory requirements.

Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond to your request within a reasonable timeframe and in accordance with applicable laws and regulations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Where appropriate, we will notify you of material changes by posting the updated Privacy Policy on our website and providing notice as required by applicable law.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Thrive Microfinance Bank through our official contact channels.