Never share these with anyone, including Thrive staff
- Your PIN, password or card CVV
- The one-time codes (OTP) sent to your phone
- Your full BVN or NIN in a message or call
A caller says they are from Thrive and need a code
Hang up. We never ask for OTPs, PINs or passwords by phone, SMS, WhatsApp or email. Call us back on 0815 060 8627.
A link or file to install our app
Only install the app from Google Play or the App Store, never from a link or file sent to you.
A message asks you to log in through a link
Type the address yourself. Our website is thrivebank.ng. If you think you've been scammed, call 0815 060 8627 or email frauddesk@thrivebank.ng straight away.
At Thrive Microfinance Bank, we are committed to keeping your personal and financial information secure. We understand that online security is important to our customers, and we take a number of measures to protect your data.
Here are a few ways we work to keep your information secure:
Encryption: We use encryption technology to protect your personal and financial information when it is transmitted over the internet.
Firewalls: We have firewalls in place to help prevent unauthorized access to our systems.
Secure Login: We use secure login protocols to protect your account when you access it online.
Fraud Detection: We have advanced fraud detection systems in place to help identify and prevent fraudulent activity on your account.
Account Alerts: We offer account alerts to help you stay informed about activity on your account. You can choose to receive alerts via email or text message.
If you have any questions or concerns about the security of your account, please don't hesitate to contact us. You can reach us by phone at +234 (0) 815 060 8627 or by email at frauddesk@thrivebank.ng.
We are committed to keeping your information secure and appreciate your trust in us.
